Our Returns Policy

In the unlikely event that there is a mistake or an issue with your order please email us at info@tinythreadsjsy.co.uk explaining the issue, please include photos if possible.

If we’ve made a mistake or if there is a faulty item, we will send you a replacement as quickly as possible at our cost. Please do not return any items unless you have been  advised to do so. Normally it will not be required to return any items, as photos are normally enough to resolve any issues.

Due to the nature of personalised products, we’re unable to exchange any orders if you’ve changed your mind or made a mistake during the ordering process. Therefore, please choose carefully and triple check all spelling before submitting your order.

Can I cancel/amend my order? In most cases your order will be processed very quickly so please triple check all the details before you complete your order. If you do need to make a change please contact us at info@tinythreadsjsy.co.uk or by phone +447797888382 immediately. If your order hasn’t been processed, we will be able to make changes.

We do aim to keep all our customers happy and we welcome all feedback so please contact us via email with any thoughts that you have.